Terms of Use

1. BINDING EFFECT. This is a binding agreement. By using and/or viewing the Internet site located at www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you agree to abide by these Terms of Use, as they may be amended by Industri Basix Ltd. or its affiliates (“Company”) from time to time. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated.

2. PRIVACY POLICY. Company respects your privacy and permits you to control the treatment of your personal information. A complete statement of Company’s current privacy policy can be found by clicking the “Privacy Policy” link at the bottom of the page or reaching out to us. Company’s privacy policy is expressly incorporated into this Agreement by this reference.

3. GOVERNING LAW. These Terms shall be construed in accordance with and governed by the laws of Canada and the Province of Alberta, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the provincial or federal courts in Calgary, Alberta, Canada in all disputes arising out of or related to the use of the site.

4. AGE. The site is intended only for users aged 18 or older. Individuals under the age of 18 are strictly prohibited from using the site, and the accounts for any such person shall be terminated upon discovery.

5. USE OF SOFTWARE. Company may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, “Software”) are deemed to be licensed to you by Company, for your personal, non-commercial, home use only. Company does not transfer either the title or the intellectual property rights to the Software, and Company retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form. All trademarks, logos, copyright content and patents are owned or licenced by Company or its licensors or its affiliates or its employees or its owners and you may not copy or use them in any manner.

6. USER CONTENT. You grant Company a license to use the materials you post to the Site or Service. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site or Service, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.

7. Calendar Integration. CaseBasix may allow users, coaches, instructors, or other authorized account holders to connect their Calendar (Google, Outlook, Microsoft, etc) to support scheduling, booking, availability management, and calendar synchronization features. By connecting your Calendar, you authorize CaseBasix to access your Calendar information only as necessary to provide the calendar features you choose to use. This includes reading your calendar availability and existing appointments to identify schedule conflicts and manage open time slots, as well as creating, viewing, updating, or deleting specific calendar events when a session is booked, rescheduled, or canceled. You are responsible for ensuring that the calendar account you connect belongs to you or that you have proper authorization to connect and use that calendar account with CaseBasix. Your Calendar is provided by a 3^rd party Calendar provider and is subject to the 3^rd party Calendar provider’s own terms, policies, and availability. CaseBasix is not responsible for interruptions, errors, delays, permission changes, or service limitations caused by your Calendar or any third-party service. Users may disconnect their Calendar from their CaseBasix account at any time. CaseBasix’s collection, use, storage, sharing, and deletion of Calendar data is described in our Privacy Policy.

8. REFUND POLICY. Refund requests will be denied for any or all the following reasons:

8.1. Issue Reporting and Evidence Submission: You must report all and any issues, disputes, or concerns in writing only. You can send these concerns to support@casebasix.com. Only written submissions will be considered. Your submissions must include specific details, including but not limited to, outlining the nature of the issue, specific dates, parties involved, a clear description of the events, audio, video, image files to support issues as requested by the Company in a timely manner, so all your claims must be supported by relevant, tangible, verifiable and indisputable evidence. Failure to provide such evidence will result in the dismissal of the issue without further review.

8.2. Lack of Substantiating Evidence: Any of your claims made in support of a refund request must be accompanied by written documentation or verifiable and indisputable proof from respected and reliable sources that the Company recognizes. Unsupported claims will not be accepted.

8.3. Course/Service Usage: All refund requests will be denied if you have viewed and/or completed a substantial portion of the service and/or content and/or resources and/or attended a substantial portion of the classes. Substantial is defined by 30% or more.

8.4. Governing Law and Jurisdiction: This Refund Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. You agree that any legal actions or proceedings shall be brought exclusively in the courts located in Alberta, Canada.

8.5. Chargebacks: You agree not to initiate chargebacks or payment disputes without first following the procedures outlined in this Refund Policy. Initiating a chargeback without complying with this process constitutes a breach of this agreement, and the Company reserves the right to contest any such chargeback with all supporting evidence.

8.6. Technical Access: Inability to access the course or services due to user-side technical issues, including but not limited to device incompatibility, insufficient internet access, or user error, does not qualify for a refund.

8.7. Accidental Purchases: Accidental purchases shall be reported to the Company immediately or less than 2 hours after purchase through email to support at casebasix.com. The customer shall not use any content and provide proof that no content was used and/or proof of payment. The Company will refund a maximum of 85% of the course or Online Assessment. All-In course packages are not included in this. Those are non-refundable if accidental purchase is made. The company will retain fee for processing and transaction fee from any third party platform like Stripe that is non-refundable.

9. NON-REFUNDABLE SERVICES: All services rendered are strictly non-refundable. This includes, but is not limited to, coaching hours, coaching sessions, consulting, and other time-based or knowledge-based services. The Company is a platform and the “Coaches” on the platform are independent contractors. The Company does not guarantee quality, quantity and frequency of services. The customer and the coach must resolve things mutually. The Company can choose to not participate in any mediations or communications between the customer and the coach.

10. PRODUCT REFUND POLICY. (GUARANTEED GAMES, ONLINE ASSESSMENTS or BEST PROTECTION CATEGORY or UPTO 50% REFUND CATEGORY) The Company offers eligible customers the opportunity to apply for a partial refund, of upto 50%, of an Assessment Game preparation product under the conditions below. Note: Only the products marked “Upto 50% guarantee” are covered in this section.

10.1. Eligibility requirements. To qualify for consideration, the customer must satisfy the following requirements:

Paid eligible purchase. The customer must have purchased the eligible refundable version of the Assessment Game preparation product directly from the Company. Non-refundable individual assessment or Assessments in “All-In” or “Bundles” are NOT included.
McKinsey Specific
1. Decile-Based Determination (Base Method). Your score is in the 7th decile or below. Scores in the 8th, 9th, or 10th decile are not eligible.
2. Score-Based Determination (Alternative Method). If McKinsey provides only a numerical score, you are eligible if your score is 510 or below. Scores of 511 or higher are not eligible.
Purchase Date Requirement. The guarantee applies only to purchases made on or after July 16, 2026.
Submission Deadline. You must submit your results to us within 60 days of purchase to be eligible.
Documentation. All refund requests must include the official Game/Test communication showing the customer’s assessment results. Acceptable proof includes forwarded emails from the firm.
Minimum completion. Before taking the firm’s Assessment Game, the customer must have completed at least 70% of the eligible Company’s product, as measured by the Company’s platform records. For example, if there are 20 simulations in one sub-game like McKinsey Solve SFL, then the customer should have successfully finished a minimum of 14 simulations to qualify. All sub-games should meet that criteria. For example, 70% threshold must be met in RedRock and Sea Wolf also.
Rejection reason. The customer must receive written communication from the relevant firm expressly stating that the customer was rejected because of their performance on the Assessment Game.
Compliance with the product terms. The customer must not have shared an account, copied or distributed the Company materials, misrepresented product completion, violated these Terms, or engaged in fraudulent or abusive conduct.

10.2. Evidence required. The customer is responsible for proving that every eligibility requirement has been met. The Company may require

the customer’s full name;
the name of the firm and Assessment Game;
the date the Assessment Game was completed;
the original written rejection email forwarded to support at casebasix.com from the firm;
the reason for rejection stated on the ;
evidence showing that the firm specifically identified Assessment Game performance as the reason for rejection;
proof of the purchase, order number from the Company and payment;
and any additional information reasonably required to verify the application.

Documents must be complete, authentic, readable, and unaltered. The customer must leave visible the information necessary to verify the firm, applicant, date, assessment, and stated reason for rejection.

The Company platform records will be used to determine whether the 70% completion requirement was satisfied before the customer took the Assessment Game.

10.3. Refund amount. An approved refund will be limited to a maximum of 50% of the amount paid for the eligible Assessment Game preparation product.

The refund calculation will exclude:

taxes;
payment-processing, banking, and currency-conversion charges;
coaching sessions or other products included in a bundle;
promotional credits, coupons, or discounts;
amounts previously refunded or credited; and
any other non-refundable charges disclosed at checkout.

No refund exceeding 50% of the eligible purchase amount will be issued.

10.4. Assessment Game changes. The Assessment Game preparation product is provided on an “as is” and “as available” basis and reflects the information reasonably available to the Company when the product content was created or last updated.

Assessment providers and consulting firms may change their Assessment Games at any time, including their:

questions or exercises;
format and interface;
timing;
scoring methodology;
difficulty;
instructions;
eligibility criteria; or
selection process.

The Company does not control these changes and is not responsible for differences between its preparation materials and a firm’s current Assessment Game.

A change to an Assessment Game does not automatically create a right to a refund.

However, If the customer encounters a completely NEW test AND can provide a detailed review on the new test an exception can be made. This will be at the Company’s discretion.

10.5. Review of applications. The Company will review the submitted documents and its internal usage records to determine whether the stated requirements have been proven.

The Company may reject an application where:

any required condition has not been met;
the application is incomplete or late;
the feedback refund request form is written by AI, we will automatically reject the request without any reply;
refund request for products that are not intended for the test that was failed (e.g., a refund request for any BCG Casey package is rejected if the failed test is McKinsey Solve);
unable to reach an agreement on the Refund amount;
the evidence cannot reasonably be verified;

the rejection does not specifically identify Assessment Game performance as its cause;
the customer completed less than 70% before taking the Assessment Game;
documents appear altered, misleading, or fraudulent; or
the customer violated the applicable Terms of Use.

Submitting an application to the Company does not guarantee approval.

10.6. Refund method and timeline. Approved refunds will ordinarily be issued to the original payment method. The Company may use another reasonable method where refunding the original payment method is not possible.

Processing times may depend on how fast the customer submits the correct evidence, the Company’s processing times and the payment provider or financial institution.

11. PRODUCT REFUND POLICY. (NON-GUARANTEED GAMES, ONLINE ASSESSMENTS or BEST PRICE CATEGORY) This applies to games and online assessments that do NOT carry a “Upto 50% refund guarantee” tag.

11.1. Free trial and sample questions. The Company provides sample questions or a free trial so customers can review the product’s general:

question format;
difficulty level;
presentation;
functionality; and
overall experience.

Customers are expected to review the available sample questions or free trial before purchasing. By completing the purchase, the customer confirms that they had an opportunity to review the available samples and determine whether the product was suitable for their needs. Differences between a customer’s personal preferences and the product demonstrated through the free trial will not ordinarily qualify for a refund.

11.2. Eligibility and timeline A customer will not qualify for a refund where:

more than two paid questions have been answered, attempted, opened, revealed, or accessed, even where fewer than 12 hours have passed; or
more than 12 hours have passed since purchase, even where the customer has accessed two or fewer paid questions.

11.3. Written explanation required The customer must submit a complete written explanation identifying the specific and material reason for the refund request.

The request must include objective and verifiable evidence showing that the product has a significant issue. Depending on the circumstances, supporting evidence may include:

screenshots and/or screen recordings of a material issue or technical error;
error messages;
dates and times when the issue occurred;
the device, browser, or operating system used;
evidence that the purchased product was materially different from its description at the time of purchase;
evidence of a duplicate charge or duplicate purchase; or
other documentation reasonably requested by the Company.

General or subjective statements are not sufficient evidence. Examples of reasons that will not ordinarily qualify include:

“I do not like the product”;
“This is not good enough”;
“The questions are too easy or too difficult”;
“I changed my mind”;
“I no longer need the product”;
“I expected something different,” where the product was accurately represented;
dissatisfaction with the design, teaching style, or question format demonstrated in the free trial;
failure to achieve a desired result; or
rejection by a consulting firm or employer.

11.4. Customer must prove eligibility. The customer is responsible for proving that all refund requirements have been satisfied.

The refund request must contain sufficient information for the Company to:

identify the purchase;
reproduce or verify the reported issue;
confirm when the request was submitted;
confirm how many paid questions were accessed; and
determine whether the issue is material.

The Company may request further documents or information where reasonably necessary to verify the claim.

Evidence must be authentic, complete, readable, and unaltered. Providing false, edited, misleading, or incomplete evidence may result in rejection of the request and suspension or termination of the customer’s account.

11.5. Product changes If the consulting firms like McKinsey, BCG, Bain, etc. modify their assessments within the last 60 days, then the customer cannot return the product because the Company will take time to add the new questions, sections or games in its product line for students to practice.

12. PRODUCT REFUND POLICY. (7-Day Refund Category) This applies ONLY to “all-in packages” or “bundles” that are 6-month or 12-month duration.

This does NOT apply to individual products like games, online assessments, drills, acumen, BEST PRICE or BEST PROTECTION categories.

12.1. Seven-day refund period. A customer may request a refund within seven calendar days of the original purchase date and time. For example, if the product was purchased at 2:00 p.m. on July 1, the refund request must be submitted no later than 2:00 p.m. on July 8.

Submitting a refund request does not guarantee approval. The customer must satisfy all requirements of this policy.

12.2. Games, Online Assessments and Videos must remain completely unused. The product is eligible for a refund only where the customer has NOT used, accessed, attempted, opened, started, revealed, or submitted an answer to ANY paid game/video/online assessment question included in the purchase.

Once the customer uses, accesses, attempts, opens, starts, reveals or submits even one paid game question:

the entire game product becomes non-refundable (even if it is within the 7-day period);
the entire package containing that game becomes non-refundable; and
any remaining unused questions, games, exercises, or materials within that package remain non-refundable.

This restriction applies even where:

the question was not completed;
no answer was submitted;
the question was opened accidentally;
the customer spent only a short time on the question;
the customer did not understand the question; or
the request was submitted within seven days of purchase.

The Company’s platform usage records will determine whether a paid game question or other restricted content was accessed. The customer agrees that that dashboard (the Company’s dashboard) will be used as the source of evidence.

12.3 Non-qualifying reasons. A refund will not ordinarily be provided where:

at least one paid game question was accessed;
the request was made after the seven-day period;
the customer changed their mind after using the product;
the customer no longer requires the product;
the customer did not receive an assessment invitation;
a consulting firm changed its assessment;
the customer did not achieve their preferred score or recruitment outcome;
the customer purchased the wrong package without reviewing its description; or
the customer violated the Company Terms and Conditions.

12.4. Changes to third-party Assessment Games. Consulting firms and third-party assessment providers may change their games or assessments at any time. Changes may include:

question types;
exercises or scenarios;
instructions;
game format or interface;
time limits;
scoring methods;
difficulty levels;
technical features; or
recruitment and selection criteria.

The Company does not control these third-party games or assessment providers and is not responsible for changes they make.

The Company’s preparation materials are educational resources based on information reasonably available when the materials were created or updated. The Company does not guarantee that its materials will be identical to the current version of any third-party game.

If the customer encounters a completely NEW test AND can provide a detailed review on the new test an exception can be made. This will be at the Company’s discretion.

13. COMPLIANCE WITH INTELLECTUAL PROPERTY(IP) LAWS. When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, patents or other intellectual property or proprietary rights. If a sample site was created for you, then you would have received a password that works specifically with your email. Do not share the password and email. Do not circulate content. You agree to abide by laws regarding copyright ownership, patent ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third-party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third-party rights rests solely with you.

14. INAPPROPRIATE CONTENT. You shall not make the following types of Content available. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Company reserves the right to terminate your receipt, transmission, or other distribution of any such material using the Service, and, if applicable, to delete any such material from its servers. Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.

15. COPYRIGHT INFRINGEMENT. Company has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. Please contact us if you wish to make a claim of infringement and place a take-down request under the Digital Millennium Copyright Act. Company’s DMCA Policy is expressly incorporated into this Agreement by this reference.

16. ALLEGED VIOLATIONS. Company reserves the right to terminate your use of the Service and/or the Site. To ensure that Company provides a high-quality experience for you and for other users of the Site and the Service, you agree that Company or its representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third-party rights, or other unauthorized uses of the Site or the Service. Company does not intend to disclose the existence or occurrence of such an investigation unless required by law, but Company reserves the right to terminate your account or your access to the Site immediately, with or without notice to you, and without liability to you, if Company believes that you have violated any of the Terms of Use, furnished Company with false or misleading information, or interfered with use of the Site or the Service by others.

17. NO WARRANTIES. COMPANY HEREBY DISCLAIMS ALL WARRANTIES. COMPANY IS MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

18. LIMITED LIABILITY. COMPANY’S LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY COMPANY. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.

19. AFFILIATED SITES. Company has no control over, and no liability for any third-party websites or materials. Company works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Company nor the Site has control over the content and performance of these partner and affiliate sites, Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third-party content.

20. PROHIBITED USES. Company imposes certain restrictions on your permissible use of the Site and the Service. You are prohibited from violating or attempting to violate any security features of the Site or Service, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Service, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Service, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;” (d) using the Site or Service to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code or Content used by Company in providing the Site or Service. Any violation of system or network security may subject you to civil and/or criminal liability.

21. INDEMNITY. You agree to indemnify Company for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Company will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

22. COPYRIGHT. All contents of Site or Service are: Copyright © Industri Basix Ltd. or its affiliates. All rights reserved. No part of our Content shall be copied or used in any way or form at any time.

23. PATENT. All or some Contents of Site or Services are protected under a Patent or multiple Patents. No part of our Content shall be copied or used in any way or form at any time. If you are unsure whether any part of the Content is covered under a Patent, then the burden of checking that with a right representative of the Company rests solely with you. As a user, you agree to use Content for your personal educational purposes only. You agree that this content and knowledge shall not be distributed by you in any way or form. You agree that you shall not use this content and knowledge to teach or impart knowledge to other person(s), organizations, entities and so on. You agree that you shall not use this content and knowlege to start any entity, a for-profit or non-profit or any way shape or form, and/or use this content and knowledge to provide paid or unpaid consultations, advise or any service or product. You agree that you will gain written approval from the Company and agree upon patent royalty terms, if the Company chooses to partner with you. Our Company takes patent infringement seriously and will take all necessary legal action to protect our intellectual property rights. By accessing and using our content through any means, including, products or services, our site, our social media channels, you agree not to engage in any activity that may infringe upon our Licensed Patent(s).

24. SEVERABILITY; WAIVER. If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

25. NO LICENSE. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Company or by any third party.

26. AMENDMENTS. Company reserves the right to amend these Terms. Should Company seek to make such an amendment and we, in our sole discretion, consider the amendment to be material in nature, we shall:

(a) Clearly publish on the Homepage the fact that an amendment is being made. You may contact us to discuss and contact information so you may discuss the proposed changes with us.

Should a court of competent jurisdiction rule this Amendment provision invalid, then this Amendment clause shall be terminated as part of this agreement with the agreement between us, reverting to the previous set of terms applicable to the website. All amendments to the Terms shall be forward-looking.

27. NON-COMPETE. By using and/or viewing the Internet site located at www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you and/or the institution and/or the department you represent, including but not limited to, a university, college, educational institution, corporation, non-profit, government organization, and so on, agree to not compete directly and/or indirectly by creating similar or same content at any time by you or anyone in the organization.

28. COLLABORATION, DEVELOPMENT DISCUSSIONS. By using and/or viewing the Internet site located at www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you and/or the institution and/or the department you represent, including but not limited to, a university, college, educational institution, corporation, non-profit, government organization, and so on, agree to not compete directly and/or indirectly by creating similar or same content at any time by you or anyone in the organization. If you collaborate, engage in development discussions at any phase, meet or discuss in any format, any ideas related to building, developing, providing a product or service with us, then you or your institution accept and are bound by our Confidentiality, Non-Disclosure Agreement and our Non-Compete Terms & Conditions.

29. DEFINITION OF FREE CONTENT. "Free" refers to access granted to all or part of the content, resources, or courses offered by the Company at no monetary cost to the user. Access to such free content may require the sharing of details, including but not limited to, the creation of an account or the provision of certain non-financial information, such as name, payment card information, email address, etc. The Company makes no guarantee regarding the specific content provided for free, the timeframe during which it will be available, or the format in which it is offered. The Company reserves the right to modify, restrict, or terminate access to free content at its sole discretion and without prior notice. Free content is provided as-is, without warranties of any kind, expressed or implied. By accessing any free content, you agree to comply with the Terms of Use.

30. CHARGEBACK POLICY Chargebacks through financial institutions like banks, credit card issuing institutions are strictly prohibited under this agreement. By using the Site or purchasing any content, resources, or services, you agree to resolve any disputes directly with the Company, as outlined in Company’s Terms of Use. Initiating a chargeback without following the dispute resolution process will constitute a violation of these Terms. The Company reserves the right to take legal action or terminate access to services in response to any unauthorized chargebacks.

31. COMPLIMENTARY OR UNPAID PRODUCTS AND SERVICES From time to time, the Company may provide coaching sessions, digital products, platform access, trial access, promotional benefits, scholarships, credits, or other products or services at no charge (“Complimentary Services”).

Where you have not paid the Company for a Complimentary Service:

No refund is available. Because no payment was made, you are not entitled to a refund, reimbursement, credit, cash equivalent, replacement service, or other financial compensation.
Access may be withdrawn. The Company may modify, suspend, restrict, replace, or discontinue any Complimentary Service at any time, with or without prior notice, including before the service has been used or completed.
No guaranteed availability. Complimentary Services are provided at the Company’s discretion and are not guaranteed to remain available for any particular period.
No compensation for withdrawal. To the maximum extent permitted by applicable law, the Company will not be liable for losses, costs, or damages arising solely from the modification, suspension, expiration, or withdrawal of a Complimentary Service.
Misuse or ineligibility. The Company may immediately withdraw a Complimentary Service where it reasonably believes that the user has violated these Terms, misused the service, provided inaccurate information, acted fraudulently, or no longer meets the eligibility requirements of the offer.
Mandatory legal rights. Nothing in this section excludes or limits any consumer right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

32. SIMULATION DISCLAIMER & USER RESPONSIBILITY. For games that are currently under development, such as the Sea Wolf Game, we make every effort to incorporate the latest available information to create accurate simulations. Our primary objective is to help users understand the underlying logic of these assessments and enhance their critical reasoning skills. We encourage users to approach these simulations as a learning tool rather than a shortcut to passing the actual test. Success in the real assessment requires effort, adaptability, and critical thinking beyond what any simulation can provide. No refunds will be issued on the basis that our simulation does not exactly match the actual game, as our focus is on skill development rather than exact replication.

33. DEFAMATION CLAUSE
The Parties acknowledge and agree that any false, malicious, or defamatory statements made, published, or otherwise communicated—whether orally, in writing, or through any media platform—about the Company, its officers, employees, affiliates, or business practices, may result in significant reputational and financial harm. In the event of such defamation, the Company reserves the right to pursue all available legal remedies, including but not limited to injunctive relief, compensatory damages, and recovery of legal fees. The Parties further agree that Company shall be entitled to claim liquidated damages in the amount of Five Million United States Dollars (USD $5,000,000), in addition to any other remedies available under law or equity, as a reasonable estimate of the damages likely to result from such conduct.

34. CURRENCY DISCLAIMER
All prices listed on the Site, including but not limited to prices for courses, coaching services, content access, consulting, and any other services, are stated in United States Dollars (USD), unless otherwise explicitly stated. You are responsible for any currency conversion fees or charges incurred through your payment method or financial institution.

35. PRICING
Pricing might change for products or services. CaseBasix reserves the right to change the pricing dynamically. The price paid by a customer is the final price. The customer will not get a price adjustment, either higher or lower, in case of any pricing changes.

36. POLICY UPDATES
The Company reserves the right to amend or update any or all parts of the Terms of Use, at any time without prior notice

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