1. BINDING EFFECT. This is a binding agreement. By using and/or viewing the Internet site located at  www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you agree to abide by these Terms of Use, as they may be amended by Industri Basix Ltd. or its affiliates (“Company”) from time to time. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated.

2. PRIVACY POLICY. Company respects your privacy and permits you to control the treatment of your personal information. A complete statement of Company’s current privacy policy can be found by clicking the “Privacy Policy” link at the bottom of the page or reaching out to us. Company’s privacy policy is expressly incorporated into this Agreement by this reference.

3. GOVERNING LAW. These Terms shall be construed in accordance with and governed by the laws of Canada and the Province of Alberta, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the provincial or federal courts in Calgary, Alberta, Canada in all disputes arising out of or related to the use of the site.

4. AGE. The site is intended only for users aged 18 or older. Individuals under the age of 18 are strictly prohibited from using the site, and the accounts for any such person shall be terminated upon discovery.

5. USE OF SOFTWARE. Company may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, “Software”) are deemed to be licensed to you by Company, for your personal, non-commercial, home use only. Company does not transfer either the title or the intellectual property rights to the Software, and Company retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form. All trademarks, logos, copyright content and patents are owned or licenced by Company or its licensors or its affiliates or its employees or its owners and you may not copy or use them in any manner.

6. USER CONTENT. You grant Company a license to use the materials you post to the Site or Service. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site or Service, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.

7. REFUND POLICY. Refund requests will be denied for any or all the following reasons:

7.1. Issue Reporting and Evidence Submission: You must report all and any issues, disputes, or concerns in writing only. You can send these concerns to [email protected]. Only written submissions will be considered. Your submissions must include specific details, including but not limited to, outlining the nature of the issue, specific dates, parties involved, a clear description of the events. All your claims must be supported by relevant, tangible, verifiable and indisputable evidence. Failure to provide such evidence will result in the dismissal of the issue without further review. 

7.2. Lack of Substantiating Evidence: Any of your claims made in support of a refund request must be accompanied by written documentation or verifiable and indisputable proof from respected and reliable sources that the Company recognizes. Unsupported claims will not be accepted. 

7.3. Time Limit: The refund policy for each course is on the respective course pages. Those, time or otherwise, limits will apply. If the respective course page, for the course or service under investigation, does not have a refund policy in its FAQ section, then your refund requests must be submitted within 20 business days of the course start date or first class you attend. All refund requests will be denied if you have not reported issues before this timeline. 

7.4. Course/Service Usage: All refund requests will be denied if you have viewed and/or completed a substantial portion of the service and/or content and/or resources and/or attended a substantial portion of the classes. Substantial is defined by 30% or more.

7.5. Non-Compliance with Course Requirements: A refund will not be granted if any one or all of these are not fulfilled. You:

• Fail to follow all the course instructions.
• Fail to complete the course requirements successfully. This can include, but not limited to, completing all the exercises, all the simulations, practicing with pod or cohort partners and solving cases and/or modules in the taught manner. 
• Fail to meet performance metrics. These can include but not limited to accuracy and speed of individual modules or full cases as defined by the coach or instructor. Performance metric data will be collected from pod and cohort partners. 
• Do not consistently engage with the course content.
• Fails to respond to instructor or coach communications within 48 hours.
• Do not complete assigned tasks within the deadlines established by the instructor, coach or program facilitator.

7.6 Non-Refundable Services: All services rendered are strictly non-refundable. This includes, but is not limited to, coaching hours, coaching sessions, consulting, and other time-based or knowledge-based services.

7.7 Governing Law and Jurisdiction: This Refund Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. You agree that any legal actions or proceedings shall be brought exclusively in the courts located in Alberta, Canada.

7.8. Chargebacks: You agree not to initiate chargebacks or payment disputes without first following the procedures outlined in this Refund Policy. Initiating a chargeback without complying with this process constitutes a breach of this agreement, and the Company reserves the right to contest any such chargeback with all supporting evidence.

7.9. Technical Access: Inability to access the course or services due to user-side technical issues, including but not limited to device incompatibility, insufficient internet access, or user error, does not qualify for a refund.

8. COMPLIANCE WITH INTELLECTUAL PROPERTY(IP) LAWS. When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, patents or other intellectual property or proprietary rights. If a sample site was created for you, then you would have received a password that works specifically with your email. Do not share the password and email. Do not circulate content. You agree to abide by laws regarding copyright ownership, patent ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third-party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third-party rights rests solely with you.

9. INAPPROPRIATE CONTENT. You shall not make the following types of Content available. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Company reserves the right to terminate your receipt, transmission, or other distribution of any such material using the Service, and, if applicable, to delete any such material from its servers. Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.

10. COPYRIGHT INFRINGEMENT. Company has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. Please contact us if you wish to make a claim of infringement and place a take-down request under the Digital Millennium Copyright Act. Company’s DMCA Policy is expressly incorporated into this Agreement by this reference.

11. ALLEGED VIOLATIONS. Company reserves the right to terminate your use of the Service and/or the Site. To ensure that Company provides a high-quality experience for you and for other users of the Site and the Service, you agree that Company or its representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third-party rights, or other unauthorized uses of the Site or the Service. Company does not intend to disclose the existence or occurrence of such an investigation unless required by law, but Company reserves the right to terminate your account or your access to the Site immediately, with or without notice to you, and without liability to you, if Company believes that you have violated any of the Terms of Use, furnished Company with false or misleading information, or interfered with use of the Site or the Service by others.

12. NO WARRANTIES. COMPANY HEREBY DISCLAIMS ALL WARRANTIES. COMPANY IS MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. LIMITED LIABILITY. COMPANY’S LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY COMPANY. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.

14. AFFILIATED SITES. Company has no control over, and no liability for any third-party websites or materials. Company works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Company nor the Site has control over the content and performance of these partner and affiliate sites, Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third-party content.

15. PROHIBITED USES. Company imposes certain restrictions on your permissible use of the Site and the Service. You are prohibited from violating or attempting to violate any security features of the Site or Service, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Service, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Service, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;” (d) using the Site or Service to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code or Content used by Company in providing the Site or Service. Any violation of system or network security may subject you to civil and/or criminal liability.

16. INDEMNITY. You agree to indemnify Company for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Company will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

17. COPYRIGHT. All contents of Site or Service are: Copyright © Industri Basix Ltd. or its affiliates. All rights reserved. No part of our Content shall be copied or used in any way or form at any time.

18. PATENT. All or some Contents of Site or Services are protected under a Patent or multiple Patents. No part of our Content shall be copied or used in any way or form at any time. If you are unsure whether any part of the Content is covered under a Patent, then the burden of checking that with a right representative of the Company rests solely with you. As a user, you agree to use Content for your personal educational purposes only. You agree that this content and knowledge shall not be distributed by you in any way or form. You agree that you shall not use this content and knowledge to teach or impart knowledge to other person(s), organizations, entities and so on. You agree that you shall not use this content and knowlege to start any entity, a for-profit or non-profit or any way shape or form, and/or use this content and knowledge to provide paid or unpaid consultations, advise or any service or product. You agree that you will gain written approval from the Company and agree upon patent royalty terms, if the Company chooses to partner with you. Our Company takes patent infringement seriously and will take all necessary legal action to protect our intellectual property rights. By accessing and using our content through any means, including, products or services, our site, our social media channels, you agree not to engage in any activity that may infringe upon our Licensed Patent(s).

19. SEVERABILITY; WAIVER. If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

20. NO LICENSE. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Company or by any third party.

21. AMENDMENTS. Company reserves the right to amend these Terms. Should Company seek to make such an amendment and we, in our sole discretion, consider the amendment to be material in nature, we shall:

(a) Clearly publish on the Homepage the fact that an amendment is being made. You may contact us to discuss and contact information so you may discuss the proposed changes with us.

Should a court of competent jurisdiction rule this Amendment provision invalid, then this Amendment clause shall be terminated as part of this agreement with the agreement between us, reverting to the previous set of terms applicable to the website. All amendments to the Terms shall be forward-looking.

22. NON-COMPETE. By using and/or viewing the Internet site located at www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you and/or the institution and/or the department you represent, including but not limited to, a university, college, educational institution, corporation, non-profit, government organization, and so on, agree to not compete directly and/or indirectly by creating similar or same content at any time by you or anyone in the organization.

23. COLLABORATION, DEVELOPMENT DISCUSSIONS. By using and/or viewing the Internet site located at www.casebasix.com (the “Site” or “Service”) or any services and/or samples, content that is paid and/or unpaid, provided in connection with the Site, you and/or the institution and/or the department you represent, including but not limited to, a university, college, educational institution, corporation, non-profit, government organization, and so on, agree to not compete directly and/or indirectly by creating similar or same content at any time by you or anyone in the organization. If you collaborate, engage in development discussions at any phase, meet or discuss in any format, any ideas related to building, developing, providing a product or service with us, then you or your institution accept and are bound by our Confidentiality, Non-Disclosure Agreement and our Non-Compete Terms & Conditions.

24. DEFINITION OF FREE CONTENT. "Free" refers to access granted to all or part of the content, resources, or courses offered by the Company at no monetary cost to the user. Access to such free content may require the sharing of details, including but not limited to, the creation of an account or the provision of certain non-financial information, such as name, payment card information, email address, etc. The Company makes no guarantee regarding the specific content provided for free, the timeframe during which it will be available, or the format in which it is offered. The Company reserves the right to modify, restrict, or terminate access to free content at its sole discretion and without prior notice. Free content is provided as-is, without warranties of any kind, expressed or implied. By accessing any free content, you agree to comply with the Terms of Use.

25. CHARGEBACK POLICY Chargebacks through financial institutions like banks, credit card issuing institutions are strictly prohibited under this agreement. By using the Site or purchasing any content, resources, or services, you agree to resolve any disputes directly with the Company, as outlined in CaseBasix’s Terms of Use. Initiating a chargeback without following the dispute resolution process will constitute a violation of these Terms. The Company reserves the right to take legal action or terminate access to services in response to any unauthorized chargebacks.

26. SIMULATION DISCLAIMER & USER RESPONSIBILITY. For games that are currently under development, such as the Sea Wolf Game, we make every effort to incorporate the latest available information to create accurate simulations. Our primary objective is to help users understand the underlying logic of these assessments and enhance their critical reasoning skills. We encourage users to approach these simulations as a learning tool rather than a shortcut to passing the actual test. Success in the real assessment requires effort, adaptability, and critical thinking beyond what any simulation can provide. No refunds will be issued on the basis that our simulation does not exactly match the actual game, as our focus is on skill development rather than exact replication.

27. CURRENCY DISCLAIMER
All prices listed on the Site, including but not limited to prices for courses, coaching services, content access, consulting, and any other services, are stated in United States Dollars (USD), unless otherwise explicitly stated. You are responsible for any currency conversion fees or charges incurred through your payment method or financial institution.

28. POLICY UPDATES
The Company reserves the right to amend or update any or all parts of the Terms of Use, at any time without prior notice.