Charlie’s Chocolate Factory

Case Prompt

• Charlie’s chocolate factory (CFC), a US chocolate company, has had issues meeting its customer demand over the past few months. They have one manufacturing plant which used to be able to meet the customer demand, but now for some reason they cannot.
• Mr. Charlie, the CEO of CFC, has hired you to figure out what’s going on and make a recommendation.
• Do you have any initial questions before we move on?

---

General response summary

• Manufacturing plant is in the US and only serves the US market.
• Demand has been steady over the time frame considered.
• CFC makes 5 types of chocolates and all of them have very similar demand.
• Only answer questions directly related to the prompt — this is not where the interviewee should start building a framework.