If your internet fails during a consulting online assessment, document the issue and contact the official support channel promptly.

Whether a paused attempt, reset or retake is possible depends on the platform and firm's policy. Don't assume you will automatically be penalized or automatically receive another attempt.

Record the time, stage, error message and any incident or reference number. Avoid repeatedly refreshing or starting a second session unless the assessment instructions tell you to.

Read the technical instructions before test day and have the correct support contact ready. For Solve, check Solve technical requirements; if a failure occurs, record the timing and screenshots, then contact support and recruiting promptly.

I'd screenshot the error and note the exact time before contacting support. Easier said than done when the timer is running though.

Has anyone actually reached support during a weekend test slot?